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Refund Policy

OptiScoreLabs (OSL) delivers NTA-grade mocks, proprietary analytics, and continuous cloud infrastructure from day one. Because this is digital intellectual property—not a physical good—cash refunds after live activation are tightly limited. We handle edge cases with service credits, billing pauses, and seat adjustments so institutes and learners stay protected without unwinding GST, partner commissions, or content access.

1. When a subscription is “activated”

For this policy, a paid plan or seat license is activated at the earliest of:

  • First successful paid charge for that billing cycle, or
  • First student rostered onto a paid B2B batch under that license, or
  • First live mock / exam session started under that entitlement.

2. B2B institutes (seats / enterprise)

Once a B2B subscription is activated, cash refunds are not available. Enterprise terms in a signed MSA (if any) control; otherwise these defaults apply:

  • No cash after go-live: paid seat cycles are non-refundable as cash once activated. This protects proprietary question banks, partner commissions, and GST filings.
  • Academic pause (up to 60 days): if batch timing shifts or a regional disruption occurs, the institute director may request a pause of future seat billing for up to 60 days. Pause does not rewind months already paid unless OSL issues a discretionary service credit.
  • Credits & extensions: proven platform outages exceeding 24 hours, or documented delivery failures on OSL's side, may be remedied with account credit, complimentary test credits, or billing-cycle extension—not cash.
  • Unused seats: unused licensed seats may be adjusted on the next invoice cycle (MSA or Super Admin approval), not as a mid-cycle cash refund.
  • Pilot / sandbox window: optional unpaid or pre-commission pilots must complete before live billing. Once the first paid B2B cycle starts, cash refunds are off the table.
“Because OSL provides active NTA-grade testing data, proprietary error-vault analytics, and continuous cloud infrastructure from day one, our B2B subscription model is strictly non-refundable as cash once activated. Institutes receive onboarding support, technical assistance, and the flexibility to pause batch billing when academic schedules shift.”

3. B2C students (Core / Pro)

  • 7-day trial window: full cash refund within 7 days of the first paid charge for that plan if AI / mock usage remains under the free-tier equivalent and no material content export abuse is detected.
  • After 7 days: no cash refund. Service credits or cycle extensions may be granted at Super Admin discretion for outages exceeding 24 hours.
  • Renewals and plan upgrades follow the same rules from the charge that starts each cycle.

4. Sales partners & commissions

Partner / affiliate commissions are calculated on cleared, non-disputed invoices after any applicable B2C trial window. Commissions are not paid on unpaid pilots. If a rare Super Admin cash exception is issued before commission settlement, the related partner payout is adjusted or withheld so OSL does not double-pay.

If any client subscription is refunded, disputed, or charged back, the partner commission disbursed on the unearned portion shall be deducted from subsequent monthly commission payouts.

5. Always non-refundable as cash

  • Promo codes, affiliate discounts, and coupon-reduced amounts
  • OSL Coin redemptions and gamification grants
  • Accounts suspended for abuse, credential sharing, or content theft
  • Third-party payment gateway fees already settled (where applicable)

6. How to request

Email billing@optiscorelabs.com with payment ID, tenant id, and whether you need a pause, credit, seat adjust, or (B2C only) trial refund. We typically respond within 3 business days.

Full terms: Terms of Service. Last updated: 19 September 2026.